Legal
Refund & Cancellation Policy
Last updated September 14, 2026
Shadow Cats' full season, pick six, and drop-in packages are paid arrangements, not a single ticket purchase — so refunds are handled case by case rather than automatically.
Requesting a Refund
To request a refund, email shadowcatsboxla@gmail.com with your player's name and the reason for the request. We review every request individually — things like a season-ending injury or a family relocating are handled differently than a change of mind partway through a season.
Withdrawing From the Program
If your player withdraws before a season begins, we will refund what you've paid in full. Once a season is underway, we will prorate a refund based on sessions not yet attended, unless the withdrawal is for disciplinary reasons under our Code of Conduct, in which case fees already paid are not refunded.
Weather & Facility Cancellations
If Shadow Cats cancels a session — for weather, facility availability, or another reason on our end — we will make reasonable efforts to reschedule it. A cancelled session that cannot be rescheduled does not reduce your season package (see the Payment & Missed-Session Policy for how session counts work), but we will always tell you what happened and why.
Have a Situation That Doesn't Fit Here?
Talk to us. We would rather work it out than have you guess at a policy.
shadowcatsboxla@gmail.com →